A calmer, faster support queue
Give your team the essentials that make a shared inbox actually work — routing, notes, saved replies, and honest metrics — without the enterprise bloat or price tag.
Everything a small team needs
Purpose-built for teams of two to twenty who want structure without a six-week rollout.
- Assign and transfer conversations; departments keep the right team on the right chats.
- Internal notes collaborate privately — they never reach the visitor.
- Canned responses and “/” quick-insert cut repetitive typing.
- Business hours plus an offline form so nothing slips through overnight.
- Analytics with median first-response time and an agent leaderboard.
A queue that stays tidy
Filter by status, assignee, and department. New chats auto-assign to whoever is free and under their cap.
Consistent answers
Canned responses keep replies accurate and on-brand — type “/shortcut” and go.
Measure what matters
Track conversations, first-response time, and a per-agent leaderboard in the analytics dashboard.
“We swapped out our old chat tool over lunch. The snippet took two minutes and the inbox just makes sense.”
Maya Reston · Head of Support, Brightlane Goods
Support that scales with your team
Start on the free plan and add seats, departments, and analytics as you grow.