Terms of Service

1. The service

TitusChat provides a live-chat widget for your website and a team inbox for answering visitor conversations. We may add, change, or remove functionality over time; material changes to paid functionality will be communicated in advance where reasonably possible.

2. Your account

You are responsible for the accuracy of your account information, for keeping your credentials secure, and for the activity of the team members you invite. You must only install the widget on websites you own or are authorized to operate.

3. Acceptable use

Do not use TitusChat to send spam, harass people, distribute malware, collect data you have no right to collect, or break any applicable law. We may suspend accounts that put the platform or other customers at risk.

4. Billing

Paid plans are billed monthly or annually in advance and renew automatically until canceled. Plan features and prices are those published on our pricing page at the time you subscribe or change plans.

5. Answering service

If you subscribe to the answering service, you authorize TitusChat’s answering team to reply to your visitors’ chats on your behalf and under your brand, according to the coverage settings you choose and the playbook, hours, replies, and other instructions you provide. Visitors are not separately told that a chat is handled by our team; this agreement is where that is disclosed. Our staff answer only from the information you supply, capture leads, and escalate per your instructions — they do not give legal, medical, or financial advice, and they will decline topics you mark as off-limits.

You are responsible for keeping your playbook accurate and for the instructions you give us; we are not responsible for the consequences of answers that faithfully follow them. In providing the service, our staff process your visitors’ personal data on your behalf as part of the platform’s data processing; full transcripts of handled chats are delivered to you, and you can take over any conversation at any time. Do not use chat — or instruct our team — to collect payment card data or health information; the service is not offered for uses that require regulated handling (for example HIPAA).

The answering service is billed as a monthly base fee with an included number of handled chats plus a per-chat overage, per the plan published when you subscribe, and requires an active TitusChat subscription. Coverage is provided during the hours we publish for the service; outside them your normal offline behavior applies. You can cancel the answering service at any time, effective at the end of the paid period.

6. Liability

The service is provided “as is”. To the maximum extent permitted by law, our aggregate liability is limited to the amounts you paid us in the twelve months preceding the claim. This section in particular requires counsel review.

7. Fax service

TitusFax sends documents you upload to the fax number you enter, with or without an account. Guest sends are paid per page by card: your card is authorized when you send and charged only when the receiving fax machine confirms delivery. A fax that cannot be delivered is not charged, and a retry re-uses the same authorization; an authorization that is not used is released. Refunds of a charged fax are handled by our support team.

You confirm that you have the recipient’s permission to send what you send. You must not use TitusFax to send unsolicited advertisements (47 U.S.C. § 227 and equivalent laws), threats, harassment, or material you have no right to transmit; every page we send carries the date, time, your stated name and the sending number, and we may refuse, hold, or cancel any fax and block any sender or destination. The service is not offered for uses that require regulated handling: do not send protected health information or payment card data, and no Business Associate Agreement is offered on guest sends.

We keep the fax-ready copy of your document only as long as sending needs it: it is deleted when delivery is confirmed, within 24 hours after a failed send (so you can retry), and in every case within 7 days. Delivery is subject to the receiving line answering; we are not responsible for the contents of what you send or for what the recipient does with it.