Privacy Policy

1. What we collect

From account holders: name, email, company name, and website domain. From website visitors who use the chat widget: the messages they send, and technical context such as browser user agent, referrer, and the page they are chatting from. Identified visitor details (name, email) are only stored when your website passes them to us with a valid cryptographic signature.

2. How we use it

To run the chat service: delivering messages between visitors and your team, showing conversation history, and sending the notification emails you configure. We do not sell personal data or use conversation content for advertising.

3. Cookies and storage

The chat widget stores a visitor session token in its own iframe storage — it does not set third-party cookies on your website. The TitusChat dashboard uses a single session cookie to keep agents logged in.

4. Retention and deletion

Conversation history is retained according to the limits of your plan. Account owners can request deletion of their account and associated data by contacting support.

5. Contact

Questions about this policy: info@tituschat.com. If you are a visitor who chatted on a customer’s website, that customer is the controller of your conversation data — contact them first.

6. Fax documents

When you send a fax with TitusFax we collect the document you upload, the destination number, the sender name you enter, the email address for your confirmation, your IP address and browser, and the payment result. Card details are entered directly into Stripe’s secure form and never reach our servers; we keep only a one-way hash of the card’s fingerprint and Stripe’s risk score to prevent abuse.

Word documents are converted to PDF on our own servers; the original file is not kept, and no outside conversion service sees it. The fax-ready copy of your document is deleted when delivery is confirmed, within 24 hours after a failed send, and in every case within 7 days. For guest sends, the email address, IP address and browser details are removed after 90 days; the fact that a fax was sent, its page count and its payment record are kept for our accounting. Received faxes belong to the account that owns the receiving number. They are kept for 90 days by default — the account owner can choose 30 days, 90 days or 1 year — and are then deleted automatically; the owner or an admin can delete one sooner. A cover page an account saves is kept until it is replaced or removed.