Chat that lives inside your product
Your best expansion and retention conversations happen when a user is stuck right now. Meet them in-app with verified identity and the right person on the other end.
Secure, in-context, on-brand
Drop the widget into your authenticated app and pass a signed identity so you always know the user and their plan.
- HMAC identity means logged-in users are trusted, not spoofable.
- Current-page context shows exactly where a user hit a wall.
- Internal notes let engineering and support collaborate without the user seeing.
- Analytics track first-response time so you can hold an SLA.
Know who you’re talking to
HMAC-signed identity ties each chat to a real, verified user — name, email, and your own account ID.
Unblock activation
Catch trial users at the exact step they’re stuck on and turn confusion into an “aha” before they churn.
Route by team
Send billing to billing and bugs to engineering with departments and load-based auto-assignment.
“Visitors actually start conversations now. Response times dropped and our conversion rate noticeably went up.”
Daniel Okafor · Founder, Ferrostack
Retention starts with a reply
Give every trial and customer a fast way to reach a human — right where they’re working.